Privacy Policy
Effective Date: May 29, 2026
PetTrek Express ("PetTrek Express," "we," "our," or "us") is committed to protecting the privacy and security of our customers, website visitors, breeders, pet owners, and all individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request transportation services, communicate with us, or otherwise engage with our company.
By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services.
1. Information We Collect
We may collect information directly from you, automatically through your use of our website, and from third-party sources when necessary to provide our services.
Personal Information
The personal information we may collect includes, but is not limited to:
- Full name
- Email address
- Telephone number
- Mailing address
- Pickup and delivery addresses
- Emergency contact information
- Payment information
- Communication preferences
- Government-issued identification when required for transportation purposes
Pet Information
Because our business involves transporting animals, we may collect information related to the pets entrusted to our care, including:
- Pet name
- Breed
- Age
- Weight
- Sex
- Vaccination records
- Health certificates
- Veterinary information
- Behavioral information
- Special care instructions
- Feeding schedules
- Medication requirements
- Travel documentation
Website Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Pages visited
- Time spent on pages
- Referral sources
- Date and time of access
- General geographic location
2. How We Collect Information
We collect information through several methods, including:
- Online contact forms
- Transportation quote requests
- Booking forms
- Email communications
- Telephone calls
- Text messages
- Social media interactions
- Customer surveys
- Cookies and analytics tools
- Third-party service providers
Information is collected only when reasonably necessary for business operations, customer service, transportation logistics, legal compliance, and marketing activities.
3. How We Use Your Information
PetTrek Express uses collected information to operate and improve our business and provide safe transportation services. We may use your information to:
- Provide transportation services
- Schedule pickups and deliveries
- Generate transportation quotes
- Process payments
- Verify identities
- Communicate regarding bookings
- Coordinate transportation logistics
- Provide customer support
- Send travel updates
- Respond to inquiries
- Maintain transportation records
- Improve website functionality
- Monitor service quality
- Conduct internal business analysis
- Comply with legal obligations
- Prevent fraud and unauthorized activity
- Protect the safety of transported animals
We may also use your information to send promotional communications regarding our services, special offers, company updates, and educational content. You may opt out of marketing communications at any time.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience and gather analytical information.
Cookies are small files placed on your device that allow websites to recognize users and remember preferences. We may use cookies for:
- Website functionality
- User preferences
- Performance monitoring
- Traffic analysis
- Marketing effectiveness
- Security purposes
You may configure your browser settings to reject cookies. However, some website features may not function properly if cookies are disabled.
5. Google Analytics and Similar Services
We may utilize Google Analytics and other analytics platforms to understand how visitors interact with our website. These services may collect information regarding website usage, traffic patterns, device information, and user behavior.
Analytics providers may use cookies and similar technologies to generate reports and improve website performance. Information collected through analytics services generally does not directly identify individual users.
6. Text Messaging and Mobile Communications
If you provide your mobile telephone number, you consent to receiving communications related to your transportation services. These communications may include:
- Booking confirmations
- Transportation updates
- Pickup notifications
- Delivery notifications
- Customer service messages
Standard message and data rates may apply depending on your mobile carrier.
You may opt out of non-essential text communications at any time by contacting us directly.
7. Payment Processing
PetTrek Express may use third-party payment processors to securely process transactions. Payment information may include:
- Credit card information
- Debit card information
- Billing address
- Transaction records
We do not store complete payment card information on our servers unless specifically authorized and secured in accordance with applicable industry standards.
Third-party payment processors maintain their own privacy and security practices. We encourage customers to review those policies before submitting payment information.
8. Sharing of Information
PetTrek Express does not sell customer personal information to third parties.
We may share information under limited circumstances, including:
- Transportation partners and contractors
- Veterinary professionals when necessary
- Payment processors
- Technology providers
- Website hosting providers
- Insurance providers
- Legal and regulatory authorities
- Professional advisors
Information shared is limited to what is reasonably necessary to provide services, comply with legal obligations, protect animals, or support legitimate business operations.
9. Photos and Social Media
During transportation services, PetTrek Express may take photographs or videos of transported pets for documentation, customer updates, marketing purposes, or social media content.
By utilizing our services, you grant PetTrek Express permission to use non-confidential photographs of transported pets unless you specifically request otherwise in writing before transportation begins.
We will make reasonable efforts to honor requests regarding the non-publication of photographs.
10. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Protect our business interests
Retention periods may vary depending upon the type of information involved and applicable legal requirements.
11. Security Measures
PetTrek Express takes reasonable administrative, technical, and physical precautions to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Secure servers
- Encryption technologies
- Password protections
- Restricted access controls
- Employee training
- Regular monitoring
While we strive to protect all information, no system can guarantee absolute security. Users acknowledge that transmission of information over the internet carries inherent risks.
12. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
If we become aware that information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete such information.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or service providers.
PetTrek Express is not responsible for the privacy practices, content, or policies of third-party websites. Users access third-party websites at their own risk and should review the privacy policies of those websites independently.
14. Your Privacy Rights
Depending upon your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of certain information
- The right to object to certain processing activities
- The right to withdraw consent where applicable
- The right to request information regarding data sharing practices
Requests regarding personal information may be submitted using the contact information provided below.
15. Do Not Track Signals
Some web browsers provide "Do Not Track" signals. Because there is no universally accepted standard governing such signals, our website may not respond to them at this time.
16. Business Transfers
In the event PetTrek Express is involved in a merger, acquisition, asset sale, restructuring, financing transaction, or other business transfer, personal information may be transferred as part of that transaction.
Any successor entity will be expected to honor the commitments described in this Privacy Policy unless otherwise disclosed.
17. Legal Compliance and Protection
We may disclose information when required to do so by law or when we reasonably believe disclosure is necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect the safety of transported pets
- Protect customers and employees
- Investigate suspected fraud
- Enforce contracts and policies
- Protect our legal rights
18. State Privacy Rights
Residents of certain states may have additional privacy rights under applicable state laws. Where required by law, PetTrek Express will honor those rights and provide the disclosures required by applicable regulations.
Customers may contact us to inquire about privacy rights available in their jurisdiction.
19. International Visitors
PetTrek Express primarily operates within the United States. If you access our website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.
By using our website or services, you consent to such transfer and processing.
20. Changes to This Privacy Policy
PetTrek Express reserves the right to modify or update this Privacy Policy at any time. Changes become effective upon posting to our website unless otherwise stated.
We encourage users to periodically review this Privacy Policy to remain informed about how we collect, use, and protect information.
21. Contact Information
If you have questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact us:
PetTrek Express
Email:
Phone: (256) 714-9597
Website: www.pettrekexpress.com
We value your trust and are committed to safeguarding the information you provide while delivering safe, reliable, and professional pet transportation services nationwide.